Delivery & Returns
Shipping Policy:
Secure and free shipping is offered in mainland France/European Union and is carried out by Laposte/Colissimo via Declared Value with signature and tracking number. All packages are insured for their value.
Orders are dispatched within 48 to 72 hours (including resizing) and delivered within 2 to 5 business days in mainland France, 4 to 6 business days in Belgium, Luxembourg, and Switzerland, and 4 to 8 business days for other European destinations.
When your order is shipped, you will receive an email with your Laposte/Colissimo tracking number. With this number, you can track your order directly by logging into the website of our carrier La Poste, with whom we have specific agreements regarding the nature of the items and delivery commitments.
Customs Fees:
For any order shipped outside the European Union and French overseas departments and territories, customs duties, import taxes, or other local fees may be applied by the authorities of the destination country.
These costs remain entirely at the customer's expense and are not included in the order amount or in the shipping costs.
Return Policy:
For online purchases on the Fremont website, you have a 14-day withdrawal period. Reimbursement within 14 days is guaranteed, regardless of the payment method used (installment payment with Alma, credit card, PayPal, or bank transfer).
Withdrawal means that you have changed your mind after receiving your product in good condition and wish to return it to the seller for a refund.
You must inform us of your wish to withdraw within 14 calendar days after the delivery date. After this 14-calendar-day period, we will not be able to proceed with any exchange or refund.
Once your withdrawal request has been made, you have a maximum of 14 calendar days to return the jewelry item(s) to us. The jewelry must be unworn, in its original condition, and without any traces or marks.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at: fremontbijoutier@gmail.com.
Returns include all jewelry, including jewelry that has been resized (rings, necklaces, bracelets, etc.).
Return procedure:
To return an item, simply send an email to fremontbijoutier@gmail.com, stating your order number, email address, and the jewelry you wish to return. We will provide you with shipping information and a return label. Shipping costs for product returns are covered by us for orders that have been shipped. For orders picked up in-store, returns can be made free of charge at the store. If the customer chooses to return the jewelry by shipping, the shipping costs and risks associated with transport remain their responsibility.
Ring Size Error:
The first resizing is free of charge.
Should a second resizing be necessary due to a sizing error during the order, a fee of €50 will be charged to cover the artisan's work.
We strongly recommend having your finger size checked by a jeweler before placing an order.
For any questions, our customer service team remains at your disposal.
How to request a resizing?
Before sending anything, please contact our customer service so that we can validate your request and provide you with the handling procedures.
Once your request is validated, the jewelry must be carefully protected in its original box, then placed in suitable cardboard packaging before shipping to the following address:
Benjamin Fremont
1 Boulevard de Magenta
75010 Paris
Please include a copy of your invoice and a note specifying the desired size with your shipment.
Shipping costs and transport risks remain the responsibility of the customer.