Return policy



For online purchases on the Fremont site, you benefit from a 14-day withdrawal period.

Withdrawal implies that you have changed your mind after receiving your product in good condition and that you wish to return it to the seller for a refund.

Jewelry that has been personalized or modified (engraving, resizing, etc.) is not eligible and cannot be returned in this context. Likewise, purchases made directly in store are not eligible for withdrawal.

You must inform us of your wish to withdraw within 14 calendar days after the delivery date. After this period of 14 calendar days, we will not be able to make any exchange or refund.

Once your withdrawal request has been made, you have a maximum of 14 calendar days to return the jewelry(s) to us.

The jewelry must be unworn, in its original condition, and without any trace or mark.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address:
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at and send your item to: 1 Boulevard de Magenta, Paris, Ile de France, 75010, France.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
To return your product, you must send it to the following postal address: 1 Boulevard de Magenta, Paris, Ile de France, 75010, France.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.